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bmkenna's avatar
bmkenna
Just joined
5 days ago

I am not a customer in any way, but I apparently have multiple missed payments?

Hello,

I am not a Virgin media customer whatsoever, but I have now been informed by my credit report that I have a failed bill for the last 5 months. I have tried to speak to customer services as I do not have a customer number or details, they cannot help. This has destroyed my credit rating.

I was once as O2 customer so I was wondering if this could be the cause, but I have changed provider and number. This has caused the same customer details issue with them.

Does anyone have any suggestions? I am desperate here, as I am willing to pay whatever they say as long as they do not continue ruining my chances at a mortgage. I am a young man. This is horrible.

Any help is welcome.

Thanks.

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1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 days ago

    Hello bmkenna,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having at the moment with being billed as a customer of ours. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L