Hub5 Delivered with no power supply
New customer moved house and took the day off work to receive a hub 5 quick start pack, only to have it delivered with no power supply in the box! Reading on here this is not an isolated issue and I would have thought the team could manage to send out the full kit as ordered, but apparently not.
I called the 0800 number from the start guide and was assured one was going to be sent out that day as a "priority" and would be with me in 1-2 days.
No sign of it arriving and no notifications by the second day so phoned back on the 0345 number to be told that one had been requested but would only be sent out on that day and could not give me any sort of tracking info.
I have very little faith that anything is coming and definately not in time for a security camera install I have arranged for tomorrow which I am going to have to cancel and pay a charge for.
Being a new customer I would have liked to think the customer service would be far better, especially when the issue was caused by VM, have they not heard about next day delivery or simply feel that solving this issue is not worthy of the postage cost.
Totally disgraceful service and makes me feel how they treat existing customers to the point I'm considering cancelling even before the service has started.