Hub 5 activation

Question

on friday i joined volt virgin media gig1, i previously was a virgin media customer 2 years ago and saw they had combined with o2 today i recieved the self install kit once installed i have a flashing red light i then called the activation number and was told it could take 3-24 hours is this normal?

Cardiffman282 · Answer

Repeat post?&nbsp;https://community.virginmedia.com/t5/QuickStart-set-up-and/Hub-5-activation/td-p/5528162&nbsp;

newapollo · Answer

Hi&nbsp;OTJF&nbsp;aka&nbsp;fadenha&nbsp;Have you followed the advice on the following page? (it's the same advice for the hub 4 and the hub 5)/broadband/hub-lights/red-flashing-light-hub-5&nbsp;Please note the help page states, "press the Hub’s pinhole factory reset button for 10 seconds&nbsp;"&nbsp;It's actually best to leave it pressed for a timed 60 seconds.

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Hub 5 activation

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