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Tom37's avatar
Tom37
Joining in
8 days ago

Hitron down stream/up stream

So my VM business Hitron router has been flashing green on the DS and US labeled areas for a couple of days now. I have also interchanged it with a different Hitron and when that happens DS and US are solid green and then status starts to flash green. I am able to connect to WiFi no problem but then the WiFi is un able to connect to the internet

i have seen that this usually happens when there’s an update but it has been WAY longer than how long an update should take

Broadband
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hitron

4 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 days ago

    The Hitron is locked to your account. You can't substitute a different one. 

    But you may have a connection problem, you'll have to call Business CS. Residential CS won't help you here.

    • Tom37's avatar
      Tom37
      Joining in
      8 days ago

      Yea. Unfortunately it’s through a 3rd party company and they haven’t been the most helpful. Is this something a technician can fix?

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        6 days ago

        Hello Tom37,

        Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router. 

        We wouldn't be able to help any further from here, as this is a business account. Please get in touch with the business team using the methods here.

        Kind Regards,

        Steven_L