Forum Discussion

ryanlee1's avatar
ryanlee1
Joining in
12 months ago

Getting hung up by pre installation team

I'm trying to cancel my contract as it hasn't been installed yet, and I keep getting transferred to the pre-installation team but I keep getting hung up on three times. The first two times I was hung up mid transfer, the 3rd time I was put through to someone called Jen, and they asked me some questions and they just hung up on me mid speaking which is so utterly disrespectful.

I'm just trying to get in touch with someone who can cancel my contract and stop the installation. They already delayed me and I'm not happy so I want to go with another provider. 

Please help!

  • John_GS's avatar
    John_GS
    Forum Team
    12 months ago

    Hi ryanlee1 

    Thanks for posting and welcome to the community.

    Sorry to hear of the install delay and also the service experience received. 

    I can see from checking that since posting this has been sorted for you.

    Please do pop back to the community should you ever need further assistance.