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csinnett's avatar
csinnett
Joining in
4 months ago

Re: Frequent disconnections - always "wait 24hrs"

My Virgin internet connection keeps dropping out - 1-5 times a day, and it has been happening for the past month or so. Each time the hub will flash red. It normally recovers in less than 1 minute, but is enough to disconnect from work VPNs etc.

Every time I check the service status it says everything is OK and takes me throgh the rebooting the router troubleshooting steps. Then it changes to "intermittent signal in my area" and asks me to check again in 24hrs. But when I'm next at home and notice it, I start the process again and it asks me to wait a further 24hrs.

Is there any way out of this seemingly endless loop? How to I get someone to investigate the problem?

Here are the disconnects from today:

10/11/2025 11:03noticeREGISTRATION COMPLETE - Waiting for Operational status
10/11/2025 11:03warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 11:03noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 11:03criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 11:03warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 11:03noticeHonoring MDD; IP provisioning mode = IPv4
10/11/2025 11:03criticalNo Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 11:03warningToD request sent - No Response received;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 11:03criticalNo Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 11:02criticalNo Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 11:02warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 11:02warningMDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 10:54noticeGUI Login Status - Login Success from LAN interface
10/11/2025 10:54noticeGUI Login Status - Login Fail from LAN interface
10/11/2025 10:54noticeREGISTRATION COMPLETE - Waiting for Operational status
10/11/2025 10:54warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 10:54noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 10:53warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 10:53noticeHonoring MDD; IP provisioning mode = IPv4
10/11/2025 10:53criticalNo Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 10:53criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
10/11/2025 10:53warningToD request sent - No Response received;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 10:52criticalNo Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 10:52warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 10:52warningMDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 08:21warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 08:21noticeREGISTRATION COMPLETE - Waiting for Operational status
10/11/2025 08:21noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 08:21warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 08:21noticeHonoring MDD; IP provisioning mode = IPv4
10/11/2025 08:20criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
10/11/2025 08:20criticalCable Modem Reboot because of - HW or Power-On Reset
10/11/2025 08:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;
10/11/2025 08:15criticalNo Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;

4 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    4 months ago

    Hey csinnett, thank you for reaching out and we are so sorry to hear about your connection issues.

    We've just replied to you on another thread, please do check this out when you can do. 

    • kbor's avatar
      kbor
      Just joined
      4 months ago

      Hi, 

      I'm having the same issue as the user who posted the initial post. Could you also aid me in resolving this problem? I've been in and out of wifi for about 3 months now - with about 3 VM engineers coming in to have a look at my broadband just for it to do the same thing afterwards. Keeps flashing red 3 to 4 times a day and cutting out internet (both the devices connected via cable and wifi) before recovering with no fix - whilst the app just states "Intermittent signal in your area" and to check back every 24 hours with no further instructions. 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        4 months ago

        This is an old thread, and you would have been better to create your own.

        However, please post your power levels and log from the Hub for comment.  Also setup a BQM to monitor your incoming circuit to record any outages.  http://www.thinkbroadband.com/ping