First installation
Apologies if I am asking the obvious but this is the first time I’ve had to set this up:
I just need someone to explain exactly what I need to do as I’m not sure and might have messed up. I have signed up to broadband installation my new house, the box is being delivered next week and I selected self install. I think I might actually need an engineer to do something as the house is quite old and virgin has never been installed in the house before. So I called virgin today to ask to have an engineer come out and they’ve given me a date but on my app the installation date isn’t there and I’ve received no emails. Shall I call again or take their word for it? Also, how do I add on a TiVo box (not sure if it’s called this now) I don’t want movies or sports just a box so I can record and pause tv etc. sorry for probably obvious questions but it’s my first time setting this up on my own and I need a little help. Thank you.