Forum Discussion

GilzF's avatar
GilzF
Joining in
9 months ago

First floor fibre install

I currently have sky broadband and am considering the switch to Virgin as there are no other fibre options where I live currently.

I stay in a town house split over three levels. The BT cabling coming in on the ground floor but is linked to a “master socket” on the 1st floor. Using this and a high quality router I get decent coverage over all three floors. 

Does anyone know if Virgin would install the new fibre connection to a location on the first floor, rather than coming in on the ground floor. If they do that I’d have to use a second router as a Wi-Fi repeater on the first floor to have decent coverage and I don’t want to do that because of latency issues. I can’t utilise powerline adapters to have a hard wired access point on the 1st floor as each floor of the house is on its own ring circuit for the sockets, therefore powerline adapters don’t work. 

There is already an existing hole on the first floor that the previous owners used for Sky dish cabling, so they wouldn’t even have to drill. Simply fit the cable externally and push it through into the living room. 

2 Replies

Sort By
  • goslow's avatar
    goslow
    Alessandro Volta
    9 months ago

    It is often mentioned on here that VM will install up to first floor level but not above.

    Delays with installing VM are one of the main complaints which crop up on here. You would be advised to keep your existing BT service running while waiting for VM (and overlap the two) so you do not experience a period without a service if a VM installation delay arises.

  • GilzF's avatar
    GilzF
    Joining in
    9 months ago

    Thanks Goslow. I’ll make sure there’s a crossover so we aren’t left with no broadband. The kids would probably die from trauma if they had no access for more than a few hours 😂