Failed Installation
Today was my Virgin media installation day for broadband, TV and phone.
The installer arrived promptly at 8am but quickly realised there was a problem. The fiber cable pulled to my property nearly two weeks ago was not active.
We walked down to the cabinet around 30m from my house, I am the first customer on the cabinet (new build estate) and the installer checked all available ports - all dead. The cabinet is not active.
He couldn’t carry on the install and said a contractor would be required to get the cabinet up and running.
Why on earth did they not check the fiber cable was lit at my house before completing the pre wire job?
What happens now? Me and my partner work from home, it is absolutely critical we have a working internet connection.