Install date today, the day my old internet and VOIP is due to be ceased.
Engineer found that the 3rd party contractors that installed the fibre cables haven't done their job correct, my port at cabinet isn't matched to my address.
new install date given 19th November
I work from home I rely on the internet for my job, I can't use mobile data I'm in a blackspot no signal.
How on earth can I wait 18 days how can you leave a customer like this? Is this the state of Virgin Media?
Emailed to see if the £50 is the offer from Automatic Compensation Scheme ,no reply to that question.
Ok then may as well accept the earlier installation date and finally have fast fibre and discuss later about compensation .
So YES to SMS ,then the preferred date .
Got an SMS back to say remedial work is required and they will leave it to go ahead on the original date ,when they say original date I assume its the 4th effort to install which was booked for 17th JAN 2025 and NOT the actual original date of 1st NOV.
The person dealing with this from Specialist Pre-Installation Team told me everything has been fixed and my install can go ahead .
The Fail continues .This is day 47 since i should have had fibre installed .
Its a Christmas miracle I had my fibre installed yesterday .The Technician that installed she was excellent .
I didn't get my 3 WIFI boosters that I had signed up for and paying for though .
On Day 48 i finally had fibre installed .
Hi BlueShed,
Thanks for popping back to us with an update. We're happy to hear you've been installed.
Now that your installation is completed, the account will be automatically assessed for compensation. If eligible, the credit will be added and will show on the first bill that's due to be generated. You can view more about this here.
In terms of the WiFi pods, these cannot be ordered at the time you order your services. These are provided only if and when there are issues in the home and a WiFi pod can fix that issue. You would only be able to get one at a time and these would need to be done 7 days apart.
Are you having WiFi issues in the home? If so, let us know more about those so we can help run through diagnostics.
Many thanks,
4th failed install here today - box is on outside wall but there is a fault further along line but they just keep sending engineers to do the install and not fixing the other fault, pathetic
Did you manage to get it sorted yet?
I have a feeling I may be about to have the same issue, I had a technician do an install on Friday but left me with no connection (solid yellow light on router indicating no signal). I suspect a problem with one of the lines that knowing the awful sub-contractors that VM use will possibly be finished sometime between now and 2026.
Hi samehsameh, thank you for your post.
We're sorry to hear about the problem you've been having 😔
Are you any further forward with this since posting? If not, is the service status checker currently detecting an area fault and providing an estimated fix time?
Advice on how to fix internet problems can be found here.
Please pop back to us at your earliest convenience.
Regards,
Daniel
