Every VM Support Message is Conflicting!
We ordered a router for a new house move on 29th November for delivery date of 6th December. Text from Virgin Media on the morning of scheduled delivery to state it was 'delayed' with no rescheduled date. I was given a Yodel tracking number only when I contacted Virgin Media. This states the parcel is still with the sender (Virgin Media).
Rather hilariously, I've now spoken to VM support on Social Media chat and via the phone. The Social Media team stated they had a warehouse issue and were at fault, whereas the phone support team blamed Yodel and refused to help unless I spoke to them first.
Ultimately, we're now 6 days post delivery date. I have no idea when it's turning up. The only information I received since the text was that I chased (even though both teams provided conflicting info). I'm now having to pay for additional mobile data to work remotely, as I still have no idea when the router will be sent, let alone arrive at my new address. My Virgin Media online account also now shows as completely blank, rather than the previous message stating that my order is 'delayed'. I clearly asked twice for contract cancellation information, which wasn't given as requested.
