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Seminole81's avatar
Seminole81
Settling in
2 months ago

Ethernet Connection Speeds Hub 5X

Hi,

I just switched from Sky to Virgin for faster speeds, as Sky capped us at 52mbps. Virgin just installed fibre (1132mbps), and while WiFi (on Virgin router) near the router is solid (around 800mbps), wired ethernet and mesh performance is disappointing with speeds sub 200mbps generally.

Powerline connections are only hitting 20mbps (used to be 45mbps with Sky, so at least expect that as I realise powerlines aren't the best), UniFi mesh gets 120mbps, and even direct Ethernet into the Hub only gives 80mbps. All cables are CAT5e at a minimum, but I also bought some CAT8 cables to try and same result. Tried everything I can think of, modem mode with a Archer AR400 (similar speed of 80mbps), router reset, even swapped the Hub as engineer visited and agreed something’s off. Same results with the new 5X as well.

Not sure what else to try other than maybe a different Hub model? Seems to be a few topics on the subject, but no one ever has an answer and the community boards tend to get closed off with no true answer. Hopefully someone can help.

Thanks in advance!

1gig
hub 5x
mesh
slow
speed
troubleshooting

31 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago

    You say that you have a hub 5x, and that you've tried modem mode with a Archer AR400  (similar speed of 80mbps). Modem mode isn't available on hub 5x.

    You'll get the fastest speeds if you use the 10Gbps port which is marked red and directly above the Tel ports.  

    As per legacy1​ I suggest that you disable EEE and green ethernet in the NIC settings. And run the samknows test as indicated by Client62​ 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Check the Service Speed to the VM Hub:

    With the Hub in Router mode ... 

    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test
    to include: Latency, Jitter, Packet loss & Upload speed

    The speed at the Hub should reflect your subscription.

    The same “Samknows Realspeed” tests are available as very handy
    apps for iPhone/iPad and Android mobile / tablets.

    • Seminole81's avatar
      Seminole81
      Settling in
      2 months ago

      Yes, this is correct. Hub reflects the full 1132 (over around that). Various devices show different speeds and depending on location in house.