Done everything right and still nothing

Question

HiI am a returning customer and got my quick start kit today. Done everything right and got a text saying can't activate. I have been onto web messaging and said it would be shortly as she did it manually. 3 hrs later still nothing. Light on hub 3 is white but no Internet coming through....

Stokeymick76 · Answer

Told me to try again after midnight 😔&nbsp;

Stokeymick76 · Answer

Hia, same here. Was told there's a problem their end apparently. Got a engineer coming out tomorrow if it doesn't activate itself overnight. Have you go the error code 1002?

Spudnando · Answer

On the tv box yes&nbsp;

Stokeymick76 · Answer

Yea same here mate

Robert_P · Answer

Hello Spudnando
&nbsp;
Sorry to hear of the activation issues experienced, thank you for taking the time to raise this via the forums and welcome to the community.
&nbsp;
We can see you have spoken to the team since posting, we trust they were able to help resolve the issue for you.
&nbsp;
If you do need further support or assistance in the future, please don't hesitate to get in touch via the forums and we'll be happy to help.

Forum Discussion

Done everything right and still nothing

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