Forum Discussion

zombie1111's avatar
zombie1111
Joining in
9 hours ago

Re: Can anyone tell me what might be the issue? Blue flashing light

We have a engineer booked for tomorrow and the virgin person had added a note to the appointment which I requested because my partner isn't home until after 3:30pm 

And with no wifi currently at the moment we need it soon as possible , I'm off Thursday and Friday from work so I can also make another appointment if this one tomorrow falls through 

We are new customers and it was meant to be a quick install on Saturday but it wasn't and been trying to fix it since with virgin staff 

I'm just hoping they turn up tomorrow or before end of the week since we will have to go back to our old provider since we need wifi for work and other things 

4 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    7 hours ago

    If a VM technician visits and there is nobody at home you get charged for the visit, on the other hand if a booked technician does not turn up you can claim money from VM. 

    • zombie1111's avatar
      zombie1111
      Joining in
      6 hours ago

      Even if the added on the notes to come after 3:30pm cause we will be working? 

      • japitts's avatar
        japitts
        Very Insightful Person
        6 hours ago

        I'd personally take a 4-7pm slot in this situation