Forum Discussion

Aymebird's avatar
Aymebird
Just joined
4 days ago

Damaged Media Box - Outside

Hi, I've just noticed my brown virgin media box front cover has fallen off. I tried to place it back on but the cables inside which were replaced just 2 months ago are quite stiff and keep pushing the cover off.   Its either that, or the cover just doesn't fit? Is there a nack to place the cover on, or do I need an engineer?

N.B. In the photo the cover is balanced on the cables.

3 Replies

  • Mr_K's avatar
    Mr_K
    Knows their stuff

     Not very secure these omni boxes they are always falling apart. 

  • Hi Aymebird 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about your damaged omnibox cover outside. We can arrange an engineer to fix or replace this for you.

    I will send you a PM to confirm a few details and arrange this. Please keep an eye on your Inbox 📩 in the top right corner of the page. 

    We can return to this public thread with another update when possible - thanks for your patience and co-operation in the meantime! 🌞