Forum Discussion

jojo1968jo's avatar
jojo1968jo
Joining in
6 months ago

Damaged brown Box on Outside Wall

Hi 

As per the picture, I have noticed that the brown box on our outside wall is damaged (but the internet still seems to be working fine). It is the outside cover (NTL) which is damaged and broken due to it being over 20 years old. Please could you please help me get the box fixed as all the wires are exposed to the rain and wind etc.

I have tried ringing 150 but there is no option to report damaged equipment so this is my only way of asking for help!

Many Thanks

Jo

 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    6 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    6 months ago

    Hey jojo1968jo, thank you for reaching out and a very warm welcome to the community, I am so sorry to hear about this.

    Let me send you a DM so we can get this sorted out.

    • RJA1988's avatar
      RJA1988
      Joining in
      6 months ago

      Hi,

      I have the same issues are you able to contact me please so this can be sorted. Thank you ☺️ 

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        6 months ago

        Hi RJA1988,

        Thanks for posting and welcome to our community  😊

        So I can help I've popped you over a private message.

        Alex_Rm

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    6 months ago

    Glad we've managed to get the ball rolling on this, do keep us updated 🙂 

  • YMB's avatar
    YMB
    Joining in
    6 months ago

    I have the same issue. Could a repair be arranged?

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      6 months ago

      Hi YMB 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear you have the same issue 😔

      In order to discuss this with you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • Johnnyboy123's avatar
    Johnnyboy123
    Tuning in
    6 months ago

    Hi

    I'm in the same situation with a damaged box. Hopefully one of the forum team will pick up on this message too 🤞🤞🤞.

    • Molly_T's avatar
      Molly_T
      Forum Team
      5 months ago

      Hi Johnnyboy123 👋 welcome back to the forum! Sorry to hear there's also some damage to your brown box. 

      We will just need to send you a PM to confirm a few account details so we can arrange getting this fixed for you! 

      I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

      Wishing you all the best. 🌞

    • Molly_T's avatar
      Molly_T
      Forum Team
      5 months ago

      Hi All 👋 Just returning to keep the public thread updated. 

      Thanks to Johnnyboy123 for PMing with me 📩 - There's now an appointment booked in to get this sorted. Hopefully it all goes well and there are no further issues! You know where to find us if needed. 

      Wishing you all the best! 🌞

  • Cabbagewizard's avatar
    Cabbagewizard
    Joining in
    5 months ago

    Hi, I've also got this problem looks exactly like the original image in this thread with the box hanging off and wires exposed.