Forum Discussion

jojo1968jo's avatar
jojo1968jo
Joining in
10 months ago

Damaged brown Box on Outside Wall

Hi 

As per the picture, I have noticed that the brown box on our outside wall is damaged (but the internet still seems to be working fine). It is the outside cover (NTL) which is damaged and broken due to it being over 20 years old. Please could you please help me get the box fixed as all the wires are exposed to the rain and wind etc.

I have tried ringing 150 but there is no option to report damaged equipment so this is my only way of asking for help!

Many Thanks

Jo

 

19 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    10 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    10 months ago

    Hey jojo1968jo, thank you for reaching out and a very warm welcome to the community, I am so sorry to hear about this.

    Let me send you a DM so we can get this sorted out.

    • RJA1988's avatar
      RJA1988
      Joining in
      9 months ago

      Hi,

      I have the same issues are you able to contact me please so this can be sorted. Thank you ☺️ 

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        9 months ago

        Hi RJA1988,

        Thanks for posting and welcome to our community  😊

        So I can help I've popped you over a private message.

        Alex_Rm

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    10 months ago

    Glad we've managed to get the ball rolling on this, do keep us updated 🙂 

  • YMB's avatar
    YMB
    Joining in
    9 months ago

    I have the same issue. Could a repair be arranged?

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      9 months ago

      Hi YMB 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear you have the same issue 😔

      In order to discuss this with you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • Johnnyboy123's avatar
    Johnnyboy123
    Tuning in
    9 months ago

    Hi

    I'm in the same situation with a damaged box. Hopefully one of the forum team will pick up on this message too 🤞🤞🤞.

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      9 months ago

      Hi Johnnyboy123 👋 welcome back to the forum! Sorry to hear there's also some damage to your brown box. 

      We will just need to send you a PM to confirm a few account details so we can arrange getting this fixed for you! 

      I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

      Wishing you all the best. 🌞

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      9 months ago

      Hi All 👋 Just returning to keep the public thread updated. 

      Thanks to Johnnyboy123 for PMing with me 📩 - There's now an appointment booked in to get this sorted. Hopefully it all goes well and there are no further issues! You know where to find us if needed. 

      Wishing you all the best! 🌞

  • Cabbagewizard's avatar
    Cabbagewizard
    Joining in
    9 months ago

    Hi, I've also got this problem looks exactly like the original image in this thread with the box hanging off and wires exposed. 

  • frenchie99's avatar
    frenchie99
    Joining in
    20 days ago

    I have the same issue however I am not with sky any longer.  Who do I contact to sort this ? 

    • unisoft's avatar
      unisoft
      Knows their stuff
      18 days ago

      You say "Sky", so assumption is FTTC or FTTP on Openreach network. It wouldn't be Virgin Media. Whoever does your broadband now you have left Sky would be responsible. If you have signed up to VM and its an Openreach box, then it gets muddy as you have no open contact with an Openreach provider. VM cant fix Openreach infrastructure.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      15 days ago

      Hi frenchie99 

      Welcome to the Community Forums. 

      Sorry to hear of your concerns with the same issue. 

      We would only be able to assist if this equipment belonged to us. If this is with Sky through an Openreach network, then you can see if they'll come and replace the covering for you.  

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.