Forum Discussion

jojo1968jo's avatar
jojo1968jo
Joining in
6 months ago

Damaged brown Box on Outside Wall

Hi  As per the picture, I have noticed that the brown box on our outside wall is damaged (but the internet still seems to be working fine). It is the outside cover (NTL) which is damaged and broken ...
Johnnyboy123's avatar
Johnnyboy123
Tuning in
6 months ago

Hi

I'm in the same situation with a damaged box. Hopefully one of the forum team will pick up on this message too 🤞🤞🤞.

  • Molly_T's avatar
    Molly_T
    Forum Team
    6 months ago

    Hi Johnnyboy123 👋 welcome back to the forum! Sorry to hear there's also some damage to your brown box. 

    We will just need to send you a PM to confirm a few account details so we can arrange getting this fixed for you! 

    I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

  • Molly_T's avatar
    Molly_T
    Forum Team
    6 months ago

    Hi All 👋 Just returning to keep the public thread updated. 

    Thanks to Johnnyboy123 for PMing with me 📩 - There's now an appointment booked in to get this sorted. Hopefully it all goes well and there are no further issues! You know where to find us if needed. 

    Wishing you all the best! 🌞

    • Cabbagewizard's avatar
      Cabbagewizard
      Joining in
      6 months ago

      Hi Molly, could I get some help with this issue?

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        6 months ago

        Hi there Cabbagewizard 

        I'm so sorry to hear you are also facing this issue, can you provide an image of the box?