Credit where credit’s due

I am a new customer, my go-live day was yesterday (4th) and the engineer arrived set everything up but the outside work, put in a couple of weeks ago did not work. Overnight, the provider I was switching from pulled the plug so this morning had no broadband, I had done away with the landline and because the mobile signal here is virtually non-existent (I was relying on the call over WiFi thing) was a bit cut off. Managed to get through to customer services (from the top of my garden :-) ) and was promised a visit this afternoon to have a look.

Within 10 minutes of putting the phone down (about 8:30 this morning) 2 virgin engineers turned up and had it all sorted within the hour. Given my previous rants and misgivings about opting for VM, I felt I had to say a big thank you and share some good news on here for a change. Well done to the VM teams involved for sorting it all out so promptly, I’m impressed.

Thanks again, John