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Am1g0's avatar
Am1g0
Just joined
5 hours ago

Constant temporary loss of connection every few minutes

My internet keeps dropping every few minutes. In the logs show constant US profile assignment change. Any suggestions? Thanks

 

13-10-2025 13:10:13    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;CM-QOS=1.1;CM-VER=3.1;
13-10-2025 13:08:42    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;CM-QOS=1.1;CM-VER=3.1;
13-10-2025 13:03:39    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;CM-QOS=1.1;CM-VER=3.1;
13-10-2025 13:02:37    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;CM-QOS=1.1;CM-VER=3.1;
13-10-2025 12:57:34    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;CM-QOS=1.1;CM-VER=3.1;

3.0 Downstream channels
Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
1    139000000    12.4    41    QAM 256    1
2    147000000    11.9    41    QAM 256    2
3    155000000    11.9    41    QAM 256    3
4    163000000    11.6    41    QAM 256    4
5    171000000    11.4    41    QAM 256    5
6    179000000    11.3    41    QAM 256    6
7    187000000    11.2    41    QAM 256    7
8    203000000    11.1    41    QAM 256    9
9    211000000    10.9    41    QAM 256    10
10    219000000    10.2    41    QAM 256    11
11    227000000    9.5    41    QAM 256    12
12    235000000    9.4    41    QAM 256    13
13    243000000    9.8    41    QAM 256    14
14    251000000    10.2    41    QAM 256    15
15    259000000    10.4    41    QAM 256    16
16    267000000    10.6    42    QAM 256    17
17    275000000    10.5    41    QAM 256    18
18    283000000    10.5    41    QAM 256    19
19    291000000    10.5    41    QAM 256    20
20    299000000    10.8    41    QAM 256    21
21    307000000    11.1    41    QAM 256    22
22    315000000    11.4    41    QAM 256    23
23    323000000    11.5    41    QAM 256    24
24    331000000    11.3    41    QAM 256    25
25    339000000    10.8    41    QAM 256    26
26    347000000    10.3    41    QAM 256    27
27    355000000    10.1    41    QAM 256    28
28    363000000    9.9    41    QAM 256    29
29    371000000    10    41    QAM 256    30
30    379000000    10.2    41    QAM 256    31
31    387000000    10.2    41    QAM 256    32

3.0 Downstream channels
Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
1    Locked    41    6    0
2    Locked    41    7    0
3    Locked    41    9    0
4    Locked    41    7    0
5    Locked    41    5    0
6    Locked    41    5    0
7    Locked    41    4    0
8    Locked    41    5    0
9    Locked    41    3    0
10    Locked    41    3    0
11    Locked    41    1    0
12    Locked    41    5    0
13    Locked    41    4    0
14    Locked    41    2    0
15    Locked    41    1    0
16    Locked    42    2    0
17    Locked    41    0    0
18    Locked    41    1    0
19    Locked    41    7    0
20    Locked    41    4    0
21    Locked    41    3    0
22    Locked    41    1    0
23    Locked    41    5    0
24    Locked    41    7    0
25    Locked    41    10    0
26    Locked    41    7    0
27    Locked    41    8    0
28    Locked    41    14    0
29    Locked    41    10    0
30    Locked    41    10    0
31    Locked    41    6    0

3.1 Downstream channels
Channel    Channel Width (MHz)    FFT Type    Number of Active Subcarriers    Modulation (Active Profile)    First Active Subcarrier (Hz)
33    94    4K    1840    QAM 4096    1108

3.1 Downstream channels
Channel ID    Locked Status    RxMER Data (dB)    PLC Power (dBmV)    Corrected errors (Active Profile)    Uncorrectable errors (Active Profile)
33    Locked    0    9.0    1391424282    7


3.0 Upstream channels
Channel    Frequency (Hz)    Power (dBmV)    Symbol Rate (ksps)    Modulation    Channel ID
0    49600000    53.5    5120    QAM 32    1
1    43100000    53.5    5120    QAM 32    2
2    36600000    53.5    5120    QAM 32    3
3    30100000    53.5    5120    QAM 32    4
4    23600000    53.3    5120    QAM 32    5


3.0 Upstream channels
Channel    Channel Type    T1 Timeouts    T2 Timeouts    T3 Timeouts    T4 Timeouts
0    ATDMA    0    0    0    0
1    ATDMA    0    0    0    0
2    ATDMA    0    0    0    0
3    ATDMA    0    0    0    0
4    ATDMA    0    0    1    0

3.1 Upstream channels
Channel    Channel Width (MHz)    Power (dBmV)    FFT Type    Modulation
11    10.4    49.0    2K    QAM 256

3.1 Upstream channels
Channel    Channel Type    Number of Active Subcarriers    First Active Subcarrier (Hz)    T3 Timeouts    T4 Timeouts
11    OFDMA    208    74000000    0    0

3 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person

    I thought it was probably a local issue. Just keep phoning to check up.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Some of the downstream power levels are too high, but we really need to see the full log. Also the upstream power levels are too low, which is a contradiction. Probably an area fault with those figures.

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.

    • Am1g0's avatar
      Am1g0
      Just joined

      Thanks.

      Full log as follows - just more of the same. I called that number and it says theres an issue and its taking longer than usual.

      Network Log
      Time    Priority    Description
      13-10-2025 13:55:37    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 13:44:48    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 13:39:45    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 13:33:57    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 13:11:48    notice    GUI Login Status - Login Fail from LAN interface
      13-10-2025 13:10:13    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 13:08:42    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 13:03:39    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 13:02:37    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 12:57:34    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 12:54:56    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 12:49:52    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 12:44:08    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 12:39:05    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 12:33:46    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 12:28:43    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 12:17:09    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 12:12:06    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:58:23    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:53:19    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:50:35    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:45:32    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:45:21    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:40:18    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:40:06    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:35:03    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:27:20    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:22:17    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:21:21    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:16:18    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:10:14    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:05:11    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13.;****CM-QOS=1.1;CM-VER=3.1;
      13-10-2025 11:03:42    notice    US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13.;****CM-QOS=1.1;CM-VER=3.1;