Complaint on renewal

Maybe more fully detail the complaint on here. I've generally found the forum team helpful in resolving my issues. 

It's there in black and white from VM.

Either haggle away and get a random offer on the day you haggle, that may or may not be good that day, or leave, as you sure as hell can't get a new customer pricing offer.

If VM do not review their pricing strategy, it will ultimately be their demise. You can't keep putting up customer bills every year by an inflation busting amount, it racks up quickly and keeps going with no stop or ceiling for a service. Meanwhile, new customers get a fairly static line of pricing over those years. 

If more people switched to ALTNETS (ISPs delivering full fibre, but not well known as BT/Sky/VM/TalkTalk/Plusnet/EE brands), if available in their area, rather than worry they do not know the brand name, this would pile more pressure for VM  and BT to look into, rather than continue the current strategy which just alienates customers into leaving. Some ALTNETS like YouFibre (Netomnia) have no in contract price increases and Gigabit speed down and up on full fibre is around £31/month. Some ALTNETS like Cityfibre have wholesale where known brands such as Zen and Sky offer packages and most offer ipv6 and option of static IPv4 address if you need to route from internet to your home servers/devices, thus avoiding default CGNAT which is not routable from internet. Most are offering better routers with Wifi7 support too and allow you to use your own if you want to.

They are obviously wrong in trying to get you to close the existing complaint and open a new one on exactly the same issue. That is not a "resolution".

On the other hand as unisoft says, they will always on the face of it offer better prices to new customers, but haggling with the retention team may get you an offer that is better than the standard pricing. You may have to actually cancel to get the best offer, hopefully they will come back well within the 30 days notice.

There are a few industries that have been stopped from charging a loyalty penalty, home and motor insurance being the most notable, but cable / telecoms companies are not one of them today.

I don't see the problem with moving.  I used to be a long time VM customer until Openreach moved into the area.  Now there are many suppliers for high speed Broadband.  I've left VM twice over time and came back on new customer deals.  Saying this, I only take Broadband and my mailboxes reside on non ISP tied mail servers, so it's not a big deal to move around for best pricing.

Hey TAZMANUK, thank you for reaching out and we are sorry to hear about your complaint.

We can see you've spoken to someone since this post did they manage to help?