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SL98ma's avatar
SL98ma
Just joined
9 months ago

Can I get my equipment moved from downstairs to upstairs?

I have just got virgin broadband but the router is setup downstairs ideally I'd like it the other side of the house upstairs instead is it possible to virgin to move this for a fee? 

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  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    9 months ago

    Yup. Call it in as a no fault call out @£25 via customer services on 0345 454 1111/ 150.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    9 months ago

    Thanks for reaching out to us SL98ma, and a very warm welcome to our Community Forums!

    I understand that you have since been able to speak to our team in relation to this request and have a booking in place.

    Do please however come back to this thread if you experience any issues with the appointment, that then needs any further attention.

    Thanks,

    David_Bn