Can anyone tell me what might be the issue? Blue flashing light
Forum Discussion
13 Replies
Hello
New Customer
Received Hub 5 Gig1 today but its not working, called up to activate it, talked to two different people on the phone to troubleshoot the HUB and its still not working
its been flashing with the blue light for about 9 hours, i can connect on my PC but says connected but no internet, sometimes flashes yellow but not for long
booked an engineer for Tuesday
its just very disappointing and not a very good start, not only has not not worked to begin with, we now have to wait until tuesday for it to be fixed
Can a VM staff member check my connection and make sure its been activated properly?
for some reason i can't check my account details or status on the website or App, things seem to be down on there for some reasonTry the activation number:
0800 953 9500
Already tried that multiple times and spoke to 3 different people , tried reset multiple times and it's been flashing blue and sometimes yellow since 3pm yesterday
Engineer coming on Tuesday
[REMOVED] I have spoken to 3 different people on the phone, but I have a feeling they haven't done it properly
Mod note: Kindly refrain from posting personal details on a public forum, thanks.
If it's activated and there's a good connection to the cabinet then the hub should work. Reboot it and see what happens (it will take a few minutes until a steady white light appears from the LED).
I have tried rebooting and resetting it about 10 times each and still nothing , it just keeps flashing blue
Nothing seems to be working , its either the connection , hub or cable going into the box is dodgy 😔
From the link below for a Hub 5 ( COAX cabled ) a blue flashing light is related to WPS and that is unexpected. Note there is a Hub 5 with COAX, and Hub 5x with Fibre they are quite distinct products and behave differently.
https://www.virginmedia.com/help/how-to/broadband/hub-lights
You may be able to connect to the VM Hub at http://192.168.0.1/ use the HUB Password from the bottom side sticker. If there are any browser warnings, just continue and login in to see if you can see the status of the VM Hub.
We have a engineer booked for tomorrow and the virgin person had added a note to the appointment which I requested because my partner isn't home until after 3:30pm
And with no wifi currently at the moment we need it soon as possible , I'm off Thursday and Friday from work so I can also make another appointment if this one tomorrow falls through
We are new customers and it was meant to be a quick install on Saturday but it wasn't and been trying to fix it since with virgin staff
I'm just hoping they turn up tomorrow or before end of the week since we will have to go back to our old provider since we need wifi for work and other things
If a VM technician visits and there is nobody at home you get charged for the visit, on the other hand if a booked technician does not turn up you can claim money from VM.
Even if the added on the notes to come after 3:30pm cause we will be working?
