Forum Discussion

ciaran12s's avatar
ciaran12s
Just joined
2 months ago

Cable installed temporarily, how do I get someone to install it permanently?

I recently became a VM customer. They told me quick installation was suitable, however this was a mistake. An engineer was sent very quickly and got us connected. They have however only run the cable temporarily, it's above ground all the way from the street to the house. How can I arrange to have this installation completed properly? The online chat function is terrible.

3 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 months ago

    Cable is often run on the ground. Post some photos of what you've got.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    It wasn't a 'mistake'. The sales person will have told you that to get the sale. 

    The cables are unlikely to be moved unless you press VM on the issue, best through VM staff on here.  Pictures will help. 

     

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    29 days ago

    Hi ciaran12s 

     

    Thanks for posting and welcome to the community. I'll send you a PM now to assist further.