Cable installed into a bathroom without permission to a property we don't own
We are buying a house which we have exchanged contracts on and are completing the purchase August 1st. We told VM, and arranged an install for a few days later. They said there may be works "in the road" ahead of the install date which was fine.
The people we are buying the house from have contacted the agents to say that VM have been while they are out and installed a cable by cutting the tarmac drive without any permission. They have also drilled into the house, directly into a bathroom and damaged the tiles. They narrowly missed pipes!
The sellers are rightly angry, and so am I. Am I right in saying that this is criminal damage? In my mind I want not only the cable putting in the right place, but also the driveway resurfacing and the tiling redone.
I am frankly furious. The complaints team said that they will "send the crew back to fix it" but I've had to say no for at least 8 days because they don't have permission to be there.
Does anyone have any advice?