Brendan123453
7 days agoJoining in
broadband works fine but hub restarts constantly
My Virgin Media works flawlessly, but roughly every two days, the hub will crash and go offline for about 30 minutes. I think it’s doing a firmware restore and then reloading my profile, because the light indicator on the hub flashes green during this time.
12/04/2025 22:34:9 | notice | LAN login Success;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:40:12 | critical | No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:40:12 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:39:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:39:24 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:38:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:38:34 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:38:18 | critical | No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:37:59 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:37:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:37:43 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:37:29 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:37:13 | notice | Received REG-RSP while in REG-HOLD1 state;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:36:59 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:36:51 | critical | No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:36:51 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:36:29 | Warning! | TCS Partial Service;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:36:29 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:36:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
12/04/2025 21:36:28 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=c0:05:c2:8b:80:6b;CMTS-MAC=c4:c6:03:c3:bc:ef;CM-QOS=1.1;CM-VER=3.0; |
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
---|---|---|---|---|---|
1 | 330750000 | 0.7 | 40 | 256 qam | 25 |
2 | 202750000 | 2.5 | 40 | 256 qam | 9 |
3 | 210750000 | 2.2 | 40 | 256 qam | 10 |
4 | 218750000 | 2.2 | 40 | 256 qam | 11 |
5 | 226750000 | 1.9 | 40 | 256 qam | 12 |
6 | 234750000 | 1.7 | 40 | 256 qam | 13 |
7 | 242750000 | 1.4 | 40 | 256 qam | 14 |
8 | 250750000 | 1 | 40 | 256 qam | 15 |
9 | 258750000 | 1 | 40 | 256 qam | 16 |
10 | 266750000 | 1.2 | 40 | 256 qam | 17 |
11 | 274750000 | 1 | 40 | 256 qam | 18 |
12 | 282750000 | 0.7 | 40 | 256 qam | 19 |
13 | 290750000 | 0.7 | 40 | 256 qam | 20 |
14 | 298750000 | 0.9 | 40 | 256 qam | 21 |
15 | 306750000 | 1 | 40 | 256 qam | 22 |
16 | 314750000 | 1 | 40 | 256 qam | 23 |
17 | 322750000 | 0.9 | 40 | 256 qam | 24 |
18 | 338750000 | 0.7 | 40 | 256 qam | 26 |
19 | 346750000 | 0.5 | 40 | 256 qam | 27 |
20 | 354750000 | 0.2 | 40 | 256 qam | 28 |
21 | 362750000 | 0 | 40 | 256 qam | 29 |
22 | 370750000 | 0 | 40 | 256 qam | 30 |
23 | 378750000 | 0 | 40 | 256 qam | 31 |
24 | 386750000 | 0 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
---|---|---|---|---|
1 | Locked | 40.3 | 4 | 0 |
2 | Locked | 40.9 | 7 | 0 |
3 | Locked | 40.9 | 11 | 0 |
4 | Locked | 40.3 | 5 | 0 |
5 | Locked | 40.3 | 5 | 0 |
6 | Locked | 40.9 | 5 | 0 |
7 | Locked | 40.3 | 6 | 0 |
8 | Locked | 40.9 | 0 | 0 |
9 | Locked | 40.9 | 6 | 0 |
10 | Locked | 40.9 | 5 | 0 |
11 | Locked | 40.9 | 5 | 0 |
12 | Locked | 40.9 | 5 | 0 |
13 | Locked | 40.9 | 11 | 0 |
14 | Locked | 40.3 | 5 | 0 |
15 | Locked | 40.9 | 4 | 0 |
16 | Locked | 40.3 | 5 | 0 |
17 | Locked | 40.3 | 4 | 0 |
18 | Locked | 40.9 | 5 | 0 |
19 | Locked | 40.9 | 5 | 0 |
20 | Locked | 40.9 | 5 | 0 |
21 | Locked | 40.9 | 6 | 0 |
22 | Locked | 40.9 | 6 | 0 |
23 | Locked | 40.3 | 4 | 0 |
24 | Locked | 40.9 | 0 | 0
|
1 | 49600000 | 41.8 | 5120 | 64 qam | 1 |
2 | 23600000 | 41 | 5120 | 64 qam | 5 |
3 | 30100000 | 41.8 | 5120 | 64 qam | 4 |
4 | 36600000 | 42.3 | 5120 | 64 qam | 3 |
5 | 43100000 | 41.5 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
---|---|---|---|---|---|
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
5 | ATDMA | 0 | 0 | 1 | 0 |