Broadband to house on private driveway

You'll need a VM person to reply to your topic (typically can take up to a few days).

Based on many similar past topics on here, VM seems to avoid private driveways (even when there is agreement from the residents to proceed). 

Other reasons for non-connection might include things like lack of capacity at a local cabinet, lack of capacity in the area distance from the cabinet etc. etc. VM also has a default price for each installation which can excluded some new connections if an individual cost is too great.

You may also just be experiencing VM's bungling admin processes where a connection might actually be possible but VM's internal processes fail to join the dots to make it happen.

It is not clear what the 'cable running above ground' to your home relates to. Is that a cable from another provider?

Are other users on your road connected to VM and it is just your driveway that has been missed?

Is there any sign of VM infrastructure in the public pavement at the end of your drive (such as VM access plates to individual properties in the pavement outside each house)?

What does the postcode checker say for your address?

https://www.virginmedia.com/broadband/postcode-checker

A VM person should get here eventually and may offer to help or they may just tell you to call the sales number and request a spotter (which you may have done already).

Hi there, 

I have the same issue. I've been a longstanding Virgin customer and have been with them for over a decade and always had the best customer service. I recently moved and attempted to set up virgin but was told an engineer needed to visit to check as the new house is down a 25 metre private drive which is shared with our neighbour. The engineer on the phone viewed it on google maps and said there shouldnt be an issue connecting it up but that the wait was 8-10 weeks. We waited the 10 weeks with no internet, and after hearing nothing, rang up to be told it wasn't possible, but they don't know when the property was visited (if it was) or why it wasn't going to be possible. It's feels like I've been communicating with a black hole these past 3 months trying to get through to anyone.

Our neighbours are also really keen to have virgin and very happy to sign a wayleave if required, although it seems like the wire can just run along the top cable straight to both our properties so no need to dig anything up? I don't think this would cost anything much at all?

Please help, we both work in Film & TV and work from home so fast broadband is critical for our careers. Please can someone from Virgin please take a look at our situation and see if it's possible to get us set up? Thank you so much!