Forum Discussion

Ashlea1's avatar
Ashlea1
Just joined
10 months ago

Blocked Driveway!

Last Wednesday roadworks were carried out on my road and pavements were also dug up to install Virgin fibre in the area. 

Some work was done on the day, but since then, nobody has been back and there are holes and barriers including across my driveway, meaning I can’t get on or off. 

A week later and still no sign of anyone coming back. I’m getting seriously fed up with this. I wouldn’t mind if they were working there. Half a job and they’ve vanished. 

What is happening?! I live in Ashlea Close in Fair Oak in Hampshire and I’d be grateful for some sort of update please. 

  • japitts's avatar
    japitts
    Very Insightful Person

    The "chatter & natter" section you've posted in isn't staff-monitored, and in any case works such as this are often carried out by third party contractors.

    Are there any contact numbers on the cones or barriers? Or can you identify a specific contractor using the map at https://one.network/ ?

  • goslow's avatar
    goslow
    Alessandro Volta

    Is there an information board set out somewhere amongst the many barriers? Often it will show who the contractor is along with contact info and a council permit number for the street work. The permit number should also be shown on the web link from @japitts above if the site does show the roadworks in question.

    Contact your local highways authority (might be your local council or county council) and complain to them. They issue the permits which should have a time limit for the work.

  • Move the barriers out of your way and drive over their trench

  • Hi Ashlea1

    Thank you for your post, welcome to the forums.

    I'm terribly sorry about this. Are the barriers still there? 

    If you could please forward the details to us at twitter@virginmedia.co.uk with the subject field as 'Project Lightning', we'll pass your complaint onto the Network Expansion Team.

    Thank you