Forum Discussion

audioman24's avatar
audioman24
Tuning in
2 months ago

Broadband service wn2 area

I have just upgraded my service to 1gb from 350mb, but the last couple of weeks am only getting @ 600mbps with just router connected directly by lan to pc. The service has also been very erratic, losing internet totally the last few nights, yet the service status states "no issues". Is anyone else having the same issue? I had no issues with the 350 service, which is why i upgraded, only since the upgrade. I have run service check but this keeps happening for 4 evenings in a row now. please can anyone advise??

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi audioman24 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having issues with your internet speeds. Do you have any full pictured screenshots of the speed tests that you have been performing and can you send them to me in a private message?

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina