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croma's avatar
croma
On our wavelength
8 months ago

Broadband down in NP18 area - red flashing lights on HUB

My broadband has gone down for the last hour, red light flashing on hub. Service status checker shows service is working but I have no service. VM pls assist . thanks 

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    8 months ago

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    8 months ago

    Hi croma 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry for the downtime.

    How have things been since posting?