Forum Discussion

DY9's avatar
DY9
Joining in
9 months ago

Broadband connection keeps dropping out, Help please

Hi  all,

I have looked through the community and can see similar issues discussed but no actual resolutions.

Can anyone help me with my broadband constantly dropping out throughout the day, its making working (teams calls etc) incredibly difficult and any online gaming / streaming unbearable. 

The speed is good when connected, the connection will drop out at least once every 45 mins for varying length of time.

Using Hub 5 and Volt 500 account.

Any help is much appreciated, i am on my last nerve and looking elsewhere for a provider as Virgin support has been unhelpful.

Thank You

i have added screen shots of my connection monitor from 13 April to 20 April :

  • DY9's avatar
    DY9
    Joining in
    9 months ago

    forgot to add, there are no issues reported for my local area and home equipment tests show good also.

    Issue has been on-going for past 6 weeks

  • ns006m's avatar
    ns006m
    Tuning in
    9 months ago

    I had the same problem. After 3 engineer visits, new connections, etc. the only thing that cleared it was putting the router into modem only mode. 

    • DY9's avatar
      DY9
      Joining in
      9 months ago

      Thanks for your reply,

      What does this do exactly? is this easily done?

      • legacy1's avatar
        legacy1
        Alessandro Volta
        9 months ago

        Gives you the one WAN IP as internet was mean to be used without VM NAT in router mode but as you only get one IP you need your own better 3rd party router with 1Gb ports for many devices.

        modem mode as is only allow one source MAC by one WAN IP to be uses