I had the same problem. After 3 engineer visits, new connections, etc. the only thing that cleared it was putting the router into modem only mode.
Thanks for your reply,
What does this do exactly? is this easily done?
Gives you the one WAN IP as internet was mean to be used without VM NAT in router mode but as you only get one IP you need your own better 3rd party router with 1Gb ports for many devices.
modem mode as is only allow one source MAC by one WAN IP to be uses
Hi DY9
Welcome to the community forums
Sorry to hear of your connection concerns.
I have checked the systems at our side and can see that your upstream power levels are out of specification which can cause issues with your connection and cause the router to disconnect as it tries and fails to auto correct itself. We'll need to book a technician to investigate this at the home as this is not something we can resolve remotely.
Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
