I have spent weeks trying to get a pod sent out, soooo many phonecalls, complaints and let downs.I finally got ONE sent out today, I've got a black pod, from what I've read it's the same as the white one but it has a power lead instead of being a plug-in pod.Why have I been sent a wired pod?? I would prefer a wireless plug-in pod, and 3 of them as I am entitled to them on the 1Gig package.I have black spots in my home, all recorded on the connect app. No way are we getting over 1000mbps in our home, and that's what I'm paying for.Since being with Virgin I don't think I've ever been so stressed!

Finally, a Wifi access point that works as it should. Well done VM!

This is the black pod I received from VM I’m on 1 gig have a Hub 5x, the WiFi from the hub didn’t stretch to the end bedroom our bungalow, got it free of charge, wasn’t expected this type of pod, anyway it works a treat

Wifi 6 I see as well, so that's a plus. Just one thing, I would replace that ethernet cable, it's not looking too good.

I've just been able to talk to someone in the tech team at VM. They asked for the pod's serial number, and then they were able to "provision" them to link it to my hub. All worked. Taken 3 days and 5 phone calls, but sorted out now.The speed of the WiFi (near the pod) is very impressive (450Mbps or so), but a wired connection into the back of the pod is a little laskluster (250Mbps). But still early days and I'll need to test more once it settles down, and can test a few different cables.

Ethernet speeds from the new black pod are looking a lot better today: 450Mbps, similar to the WiFi6 speeds. Note this on a 650Mps broadband connection. So getting this speed across WiFi whilst a few rooms away from the main hub is just great. I can even get 60Mps at the end of the garden - which previously struggled to get any signal.Overall: I'm very happy with it.

Booster pod | Virgin Media Community

21 Replies

jpeg1
Alessandro Volta
2 years ago
Finally, a Wifi access point that works as it should. Well done VM!
MacmillaN
On our wavelength
2 years ago
I just received a Black wifi pod from virgin and i’m struggling to connect it to my hub 5.
the wifi pod just seems to go in constant boot up mode flashing green, blue and then stays white for awhile and then goes into the same routine, basically sounds the same issue as @mobailey
I cannot see the device in the connect app, i’ve also tried setting it up with the VM connect app and it cannot be found.
the Wifi pod is only one room away from my hub.
- mobailey
  Dialled in
  2 years ago
  @MacmillaN
  I had exactly this problem. You need to call VM, who will "provision" them together. I.e. tell your hub the serial number of the pod that it needs to pair with. It took me a few phone calls to sort it out.
MacmillaN
On our wavelength
2 years ago
Thanks @mobailey
i think i’ll wait for a staff member here to reach out, to resolve the matter, don’t want to be having to make numerous phonecalls, when it seems so simple to resolve providing the serial number of the pod to basically have them manually add it.
- Jodi_S
  Forum Team (Retired)
  2 years ago
  Hi MacmillaN,
  
  A warm welcome and thanks for posting on our community forums. We're sorry to hear that your new hub is not connecting to your hub 5. We appreciate you trying the connection process, even though this has not worked in your case.
  
  So, we can investigate this issue for you, I will pop you over a private message to take some details and make sure all is correct from our end.
  
  Please click on the envelope at the top of the page to accept the chat.
  
  Kind regards Jodi.
jpeg1
Alessandro Volta
2 years ago
Do bear in mind that VM only guarantee 30Mbps download speeds over WiFi, although the new black Pods are reported to be a little faster.

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Booster pod

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