Forum Discussion

funnyhowlife's avatar
funnyhowlife
Settling in
3 months ago

book engineer for self install kit (I don't have the right connection after all)

Virgin told me there was previously Virgin Broadband set up at my property (I just moved in), so they sent me a kit to set it up myself. The kit has arrived, but I realized I don’t have the correct connection (no coax cable—I only have an Openreach box). I need to book an engineer to come and install it, but I can’t find any way to do this on the site.

I found links to manage an appointment with an engineer, but when I click on it, it just says I don’t have an appointment.

I also can’t access the Virgin homepage; when I try, I’m redirected to a page showing the tracking info for my kit.

Please help.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago

    Hi funnyhowlife

    The best method mis to call the pre-installs team on 0800 052 1734 and ask them for a manned install.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    3 months ago

    Hi funnyhowlife 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry for any confusion caused in relation to this matter 😔

    I can see you've spoken to the team since you posted. What's the latest information you've been provided regarding the installation?

    Please pop back to us at your earliest convenience.

    Thank you for your support newapollo 👍

    Regards,
    Daniel