Forum Discussion

funnyhowlife's avatar
funnyhowlife
Settling in
3 months ago

book engineer for self install kit (I don't have the right connection after all)

Virgin told me there was previously Virgin Broadband set up at my property (I just moved in), so they sent me a kit to set it up myself. The kit has arrived, but I realized I don’t have the correct c...
Daniel_Et's avatar
Daniel_Et
Forum Team
2 months ago

Hi funnyhowlife 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry for any confusion caused in relation to this matter 😔

I can see you've spoken to the team since you posted. What's the latest information you've been provided regarding the installation?

Please pop back to us at your earliest convenience.

Thank you for your support newapollo 👍

Regards,
Daniel