Forum Discussion

funnyhowlife's avatar
funnyhowlife
Settling in
3 months ago

book engineer for self install kit (I don't have the right connection after all)

Virgin told me there was previously Virgin Broadband set up at my property (I just moved in), so they sent me a kit to set it up myself. The kit has arrived, but I realized I don’t have the correct c...
newapollo's avatar
newapollo
Very Insightful Person
3 months ago

Hi funnyhowlife

The best method mis to call the pre-installs team on 0800 052 1734 and ask them for a manned install.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)