Awful customer service - installation issues
The customer service that we have received from Virgin media has been appalling.
We have been waiting over two months to have our broadband installed. We were told originally we would have Wi-Fi in October, then it moved to November and now the date has again moved to December.
We have had engineers outside our flat in October who installed a box on the wrong side of our property, after they had been told which side we were on as I had gone outside with them to physically show them.
Once the box had been installed on October 17th (incorrectly but not to our knowledge yet) we had our interior installation updated to October 23rd with no explanation why, so we waited.
We then received an email stating our interior installation had been moved to November 16th with no explanation. An engineer came on November 16th alongside his manager. The engineer then informed us that the box fitted in October was actually on the wrong side of the property and the cable would not reach our flat. Therefore he was unable to complete the long awaited installation.
After explaining how long we have been waiting the engineer and his manager said they will have someone come to fit the box that same evening or the next day (nov 17th) and to get in touch with the engineer as soon as it is done to see if he can be released by his manager to complete our work
November 17th, the box is installed outside on the right side of the property, we contacted the engineer as instructed and he informed us that he will contact his manager and come back to us with an update on if he himself or someone else can come to us.
Nobody came to our property, but we were instead given a date of installation for December 6th and it’s completely unacceptable.
We both work from home and this has really disrupted our working ability.
The people we call at virgin media stay silent on the phone when we explain out situation, which is infuriating in itself.
We have taken time off work to wait for engineers just to be told that nothing can be done.
The entire experience with virgin media has been one headache after another and on top of it, my online account shows I am going to be charged a bill for December when I don’t even have any virgin media installed yet.
I would not recommend going with virgin media, save yourself the hassle.
[MOD EDIT: Subject title changed for clarity]