Forum Discussion

AndyRahaman's avatar
AndyRahaman
Joining in
7 days ago

AMENDED INSTALATION

I have been informed today (Sat) that my installation on Mon 10 Mar 25 has been amended to 28 Mar 25. I cancelled my Sky acct for this. I have no broadband, no TV or home security. I gave Virgin over 4 week notice to ensure the installation took place on 10 Mar 25, disgrace. How can I cancel the contract (that Virgin have broken) with no costs and return to Sky?

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      5 days ago

      Hi AndyRahaman,

      We're sorry to hear the installation was rescheduled and that you've decided to cancel this as a result.

      Have you spoken to the team since posting to cancel the installation?

      Have you also spoken to your provider to request they don't cancel the service on their side?

      Please pop back to us when you can.