Hello,
I am considering joining Virgin Media for fibre broadband, but my address doesn't seem to be listed, despite all my neighbours in the block of flats (a victoria converted house) having virgin media fibre! clearly a glitch in the system. postcode is n195rr in london. How can i speak to someone to rectify?
Cheers all!
I need help with this. People on my street less than 50 metres away, same postcode receive FTTP 1,100 mb/s download with Virgin, limited to Openreach providers with 60mb/s. Please help me
Hi platelegs,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having trying to take Virgin Media services. What have you been advised, when you have spoken to our team about this?
Kind Regards,
Steven_L
well i spoke to a kind person who said they will look into the postcode and call me back in a couple days. i waited 4 days and didn't get a call back, so i dialled again. spoke with someone else, they told me no one can help me.
Please help me
Same for me. I can't find my address.
My next door neighbour is listed in Virgin Media address but not ours. I know that others in the same street has access to your network as well.
I have contacted many times but no one has returned. Also filled this form many times, same no one has returned. I have tried 3-4 times in the past year.
Please help!
Hi hgc
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you are having difficulties getting connected, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me
Thank you
Jon
Hello,
I am about to move into a property that had an extension. The flats are on royal mail address finder, but not in your directory. Can I get some help to get an install ?
Hi shalke 👋.
Thanks for reaching out to us and welcome to the Community Forums. Thanks for your interest in getting our services installed, so that we get give you the right response and any additional requirements, please join me in a private message to get some details from you.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Hi, I’m the same, my neighbours have gone live but my house number isn’t showing. Interestingly, the CBT is right outside my front door so this must just be a database issue. Please can I have a DM so this can be looked into and be resolved? Thanks
Hi I have the same issue! My new address which is also a new build flat is not listed. I need to have this sorted asap but I can’t find a number to call someone directly.
I'm also having simaler issues. Broadband not available for me on the post code checker but it is for the house next door.
Please can one of the VM team reach out to me via PM.
Hello DrFishy
We're sorry to hear of the serviceability issues experienced, we understand the confusion and appreciate you taking the time to raise this via the forums.
This isn't something we can assist you with via Private Message as all installations are arranged and supported by a dedicated team, you can call the team on 0800 052 1734 where the Pre Install Team will be happy to help look into this for you.
Rob
Hey, Hope you are well!
Have you been able to get your address up on the site yet. I have been calling customer support and the all say the same thing "Your address will be updated on the site approx. within 2 days". However, it seems like they always lie. Been waiting multiple weeks now with multiple calls to customer service... not a single action has been taken as of yet.
Would like to know if there has been any updates on your end!
Many thanks,
Hi, I’m having similar problems, moved into a new build, address is on Royal Mail and we have a box on the wall outside branded with Virgin Media, yet our address is not available on the website to order a package. Tried calling but the staff on the phone are unable to help. Any help that can be provided would be greatly appreciated.
Hello nathanjt_
Thanks for your post and welcome to our community.
Sorry you're in the same boat.
What I can do is send you a private message, take some details and liaise with our non serve team to get a definite answer for you.
If you can check the logo top right of your screen that would be great.
Regards
Gareth_L
Thanks for those details nathanjt_
I've passed these over now for and will hope to have an answer over the course of this week.
If you need any updates, feel free to drop me a private message.
Gareth_L
Hi,
I am having a similar issue.
My flat is not listed on the Virgin Media website despite all the flats below me in the building being registered. The sales team have said they are unable to help.
Any help would be greatly appreciated.
Thanks!
Hi Kate31,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that the Sales Team have been unable to help. With flats, it can be a little tricky as the teams are unable to install at height so this could be why your address has been marked as non-serviceable but others, lower down in the building have been able to get Virgin Media.
Usually if there is a question, we can send a spotter but as the sales team have advised they are unable to help, this must mean the address has been looked at previously and decided as non serviceable. I'm afraid we would not be able to offer services and you'd need to look at an alternative provider.
Apologies once again.
VM will not install above first floor level. Does the building have an existing internal cable system to all the flats? If not you are out of luck.
