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jamesdoble's avatar
jamesdoble
Tuning in
4 years ago

Address not listed but all my neighbours have Virgin Media Broadbank

Hello,

I am considering joining Virgin Media for fibre broadband, but my address doesn't seem to be listed, despite all my neighbours in the block of flats (a victoria converted house) having virgin media fibre! clearly a glitch in the system. postcode is n195rr in london. How can i speak to someone to rectify?


Cheers all!

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  • kmahendhran's avatar
    kmahendhran
    Joining in
    3 months ago

    Hi there! I'm having the same issue—my address isn't showing up, even though all my neighbours' addresses are visible. I've been trying to switch to VM for the past 5 years, but every time I try, my request gets rejected because my address can't be found.

    My house is a new build, but it's been here for 5 years now, and it still hasn't been added to the VM portal. I'd really appreciate any help in getting this sorted!
    Thanks



    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      3 months ago

      Hello kmahendhran,

      Welcome to the Community and thanks for taking the time to post here on the forums. We're sorry to hear that you've not been able to take up our services as of yet. 

      I can see that you're in a private conversation with one of my colleagues, so I'll leave you in their capable hands. 

      Kind Regards,

      Steven_L

  • jjjjpetm's avatar
    jjjjpetm
    Joining in
    2 months ago

    Hi, 
    Did you sort this out?
    I'm also having the same issue, my address doesn't show up in the virgin media website.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Hi jjjjpetm 

      Thanks for posting and welcome to the community.

      I'll send you a PM now to assist further.

      Best wishes.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for joining me on PM jjjjpetm 

      Just to update the thread, sadly we cannot assist with this as it's a Virgin Media Ireland potential account.

      Hope you get it sorted with the relevant contact link provided soon.

      Best wishes.

  • Gaz669's avatar
    Gaz669
    Joining in
    2 months ago

    Hi, I'm also in the same boat. In the process of buying a property, most of the street are listed but my new property is not. Could you PM me please. thanks.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 months ago

      Hey Gaz669, thank you for reaching out and we are sorry to hear about your address not being listed.

      Let me send you a DM and we will look into filling a form in which goes to the specialist team, who can take up to 14 days to then reach out to you. 

      • Gaz669's avatar
        Gaz669
        Joining in
        12 days ago

        Hi, I'm still waiting for someone to do something. What's going on?

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 months ago

      Glad we've managed to get the ball rolling on this for you, please do keep us updated. Have a great weekend. 

  • Gaz669's avatar
    Gaz669
    Joining in
    12 days ago

    Hi, it's been 2 months and I've still not had any contact other than you acknowledging that I've sent a message and you'll reply within 14 day.

    • PETERQUINN2025's avatar
      PETERQUINN2025
      Settling in
      6 days ago

      Same, I am still waiting for vm to contact me about how to getting me connected. 

  • disgruntledcust's avatar
    disgruntledcust
    Tuning in
    5 days ago

    Hi possible to PM, moving house in a couple of weeks and every other flat in the building listed as serviceable other than mine, thanks!