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OxfordCustomer's avatar
OxfordCustomer
Tuning in
2 years ago

6 Months and Virgin have not completed installation

Since signing up for Virgin Media fiber in early August, we've faced ongoing frustration. Initially, the wrong work permits delayed progress for several months. Now, we're stuck in a frustrating cycle of last-minute installation cancellations by VM. Every time, they reschedule for three weeks later, only to cancel again the day before, leaving us with no explanation and wasted time off work.

It's been six months without home internet, and frankly, it's unacceptable. We'd appreciate any suggestions on how to finally get this installation completed.

(It looks like this area may be a better fit to get a response)

complaint

2 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    It's been a long wait for you, but nowhere near the record delay. 

    Make sure you keep a log of all contacts and promises from VM. You'll be due a large sum in compensation, but you'll need that data if it has to go to the Ombudsman. 

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hello OxfordCustomer

     

    We can see you have raised this same request in an alternate thread we have replied to, we ask to keep all details and queries to one thread to avoid confusion. We will arrange for this thread to be closed but please feel free to reply the other thread which will remain open.

     

    Rob