Forum Discussion

Vlademer's avatar
Vlademer
Settling in
7 days ago

3 Months since road dug up

Been 3 months since Virgin (Nexfibre) dug up along our road and installed Access Points infront of each house but still lacking and availability.
Yesterday had spoken to chat and had the most confusing chat imaginable from saying it available to available soon.(see picture attached).

Id like to find out actual information, currently have Openreach expanding to neighboring roads and beginning part of our street and see when they done it live within 2-3 weeks after digging up.
Majority of neighbors spoken to are eager for Fibre but at this rate of how Virgin are going most likely they lose out on street to Openreach. 

 

Connection
new customer

4 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    4 days ago

    Hi Vlademer 

    Thanks for posting and welcome to the community. I'll send you a PM now to get some details and email the relevant team to see if we have any information.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    7 days ago

    I would suggest that the CS agents don't have any access to the schedules of Nexfibre.  I would just assume it will be ready when it's ready.  If you have Openreach lines available, you will have a multitude of ISP's to choose from.

    • Vlademer's avatar
      Vlademer
      Settling in
      3 days ago

      Alas openreach have only done small portion of our road currently but have had confirmation from them that plan is to complete road by October.

      Who ever gets the services up and running first will take majority of street as all neighbors spoken to desperate for fibre.

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        6 hours ago

        Hello Vlademer.

        Thank you for replying with the update.

        Can we ask if you received a private message from john_GS on Sunday?

        Gareth_L