Forum Discussion

Abbsutton's avatar
Abbsutton
Joining in
8 months ago

Unblacklist device

I reported my phone as lost/stolen at the start of this year. I have now located my device so need to unblacklist the device. It is impossible to get through to somebody on the phone!!  I have the IMEI number and proof of purchase. Can anybody help me unblock the phone?! 

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    8 months ago

    Hi Abbsutton,

    Thanks for posting and welcome to our community  ðŸ˜Š

    Great to hear you've found your phone  ðŸ˜Š You would now need to contact O2 regarding this, you can find their contact details here

    Alex_Rm

    • Abbsutton's avatar
      Abbsutton
      Joining in
      8 months ago

      Hi, 

      thanks, I have tried this with them numerous times but they just keep fobbing me back to virgin as virgin were the ones who I originally reported the phone lost/stolen with. Virgin informed me they no longer have the tools as everything is migrated to o2 it’s a shambles 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        8 months ago

        Hi Abbsutton, thank you for your response.

        Have you gone back to O2 and explained what you've been informed when contacting ourselves?

        Regards,
        Daniel