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Abbsutton's avatar
Abbsutton
Joining in
11 months ago

Unblacklist device

I reported my phone as lost/stolen at the start of this year. I have now located my device so need to unblacklist the device. It is impossible to get through to somebody on the phone!!  I have the IMEI number and proof of purchase. Can anybody help me unblock the phone?! 

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Abbsutton,

    Thanks for posting and welcome to our community  😊

    Great to hear you've found your phone  😊 You would now need to contact O2 regarding this, you can find their contact details here

    Alex_Rm

    • Abbsutton's avatar
      Abbsutton
      Joining in
      10 months ago

      Hi, 

      thanks, I have tried this with them numerous times but they just keep fobbing me back to virgin as virgin were the ones who I originally reported the phone lost/stolen with. Virgin informed me they no longer have the tools as everything is migrated to o2 it’s a shambles 

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        10 months ago

        Hi Abbsutton, thank you for your response.

        Have you gone back to O2 and explained what you've been informed when contacting ourselves?

        Regards,
        Daniel