Forum Discussion

smonk66's avatar
smonk66
Tuning in
22 days ago

Pay off mobile device agreement early

I have a new phone with another provider I contacted 02 to ask to pay up my mobile device agreement .They told me  my tariff was ok and nothing to pay and gave me a puc number to give to my new provider to take number with me.  I would have to contact Virgin to pay off the device loan balance. I have contacted Virgin several times to be told it’s 02 I need to speak to. Everytime I contact o2 they tell me to contact Virgin. Going round in circles and have wasted hours. Can I just leave it and let the last few remaining DD come out of my bank account ? 

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    22 days ago

    Hi smonk66​ 

    If it's for a mobile phone handset purchased from Virgin and not from O2 then you can log in here to view your credit agreement details, payments and end date. If you're unable to log in due to forgetting your details, then let a member of the forum team know and they can send a security key reminder.

    Or you can contact the dedicated team on 0345 602 4420. They will be able to assist you and take the payment.