Forum Discussion

SophieT98's avatar
SophieT98
Tuning in
8 months ago

O2 Log in details.

Hi I’m trying to log into my o2 with my virgin media o2 id but I can’t find the email with my information on it, can a new email be sent to me please

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    8 months ago

    Hi SophieT98, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    Have you tried clicking on the "Forgotten your username or password?" link when trying to sign in to My O2? If so, what step are you able to get up to?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • SophieT98's avatar
      SophieT98
      Tuning in
      8 months ago

      Hi it takes me to a page that’s asks for the account number and area reference which I don’t have 

      • David_Bn's avatar
        David_Bn
        Forum Team
        8 months ago

        Thanks for coming back to us SophieT98, if you have created an online account for Virgin Media's services, the account number and area reference number will be available on the recent bills you have been issued.

        Hope this helps, but if not - do please report back to us

        Thanks,

        David_Bn