Forum Discussion

ME16's avatar
ME16
Joining in
6 months ago

Missed payment Text

  • Hi, I was wondering if this message from virgin media is genuine or a scam, it’s regarding a missed payment. The message is asking me to pay over a link, which is ringing some alarm bells. 
  • Akua_A's avatar
    Akua_A
    Forum Team
    6 months ago

    Hi ME16 

    Thank you for flagging this text to us. We can understand your concern and want to best help. The given link and number are not ones we recognise. Just to confirm, did you move your VM mobile service to O2 as seen here Do you still have a loan agreement with us? We want to do our best to look into this for you.

    Thanks,

    • ME16's avatar
      ME16
      Joining in
      6 months ago

      I took out a loan on 29 Nov 2021 for 36 months. My Sim moved to o2 on 20 June 23 but I have subsequently cancelled this plan and moved to a new supplier. 

      • Akua_A's avatar
        Akua_A
        Forum Team
        6 months ago

        Thank you for letting us know. In this case, please call our dedicated team on 0345 602 4420 who can best confirm any billing or outstanding payment. We would not advise using the details sent via the text. You may find the following link useful

        Thanks,