I'm trying to find out when my handset loan finishes. I know it started in January 2021 but I’m unable to locate the email with the credit agreement number and security key. Can you help please? I believe this should have now finished but I am still getting charged.
Hi there joannesprunt 👋 Welcome to the forum and thanks for your post 😊
Sorry to see that you've been having issues with accessing your loan agreement details. I'll certainly be happy to have this checked for you.
I'll pop you a PM to confirm some details so this can be done.
Regards
Nathan
Hi’ I am facing a similar issue, need to know current position of my hand set credit agreement. Don’t have any details or indeed a link to a portal to access, can someone from Virgin help?
Hi Gorgiefarm 👋.
Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues you are facing with your handset loan, we can bring you into a private message to get the details sent out to you, or you can call the dedicated team who will be able to access your account and provide you with details 📞 0345 602 4420.
If you wish to discuss in a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Thanks for joining me in a priavte message Gorgiefarm , so glad we got your handset loan details sent to you swiftly. Should you need us again, please do reach back out.
Sabrina
Hi’ I am facing a similar issue, need to know current position of my hand set credit agreement. Don’t have any details or indeed a link to a portal to access, can someone from Virgin help?
Hi there Gorgiefarm 👋 Welcome back to our forum and thanks for your post 😊
I'll certainly be happy to check this information for you. So this can be done I'll pop you a PM to confirm some details.
Regards
Nathan
