I was with Virgin mobile until they transferred everyone to 02. I currently pay my mobile contract ( calls, data etc) to 02 but still pay £24 each month to virgin media for my handset. I have been trying to log in to my virgin media app to check when the handset contract loan agreement is finished but having no luck. Virgin directs me to 02, 02 directs me to virgin..As I pay to both but my query is with thd handset agreement I'd like some answers from virgin media please..how do i find out how long i have left and how can I pay it off earlier? I do not have my loan agreement number and it is not recognising any of my email addresses.

I'm having the same problem as Ruthwin (and several others in this forum) in finding out how to pay off my loan contract. I have a number that might be my contract number, but no security number. Agent in an O2 shop can apparently get details of my account, but only if I have these two numbers!

Hi Ruthwin, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you've been having an issue getting the information you require regarding your handset loan. Whilst we won't be able to advise the information directly, we can get a reminder sent to you with a reminder of your security key to allow you to access the account online. In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊 Thanks,

Hi Calamity_Joe, We're sorry to hear you're also having an issue with this. We can get a reminder sent to you with your security key to allow you to access the account online and view the information. In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊 Thanks,

Thanks for the update Ruthwin, we're pleased to hear that this has now been resolved for you. All the best, David_Bn

Handset contract expiry | Virgin Media Community

13 Replies

Kath_P
Forum Team
2 years ago
Hi Ruthwin,

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue getting the information you require regarding your handset loan. Whilst we won't be able to advise the information directly, we can get a reminder sent to you with a reminder of your security key to allow you to access the account online.

In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,
- Calamity_Joe
  Tuning in
  2 years ago
  I'm having the same problem as Ruthwin (and several others in this forum) in finding out how to pay off my loan contract. I have a number that might be my contract number, but no security number. Agent in an O2 shop can apparently get details of my account, but only if I have these two numbers!
  - Kath_P
    Forum Team
    2 years ago
    Hi Calamity_Joe,
    
    We're sorry to hear you're also having an issue with this. We can get a reminder sent to you with your security key to allow you to access the account online and view the information.
    
    In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
    
    Thanks,
- JillyB
  Tuning in
  2 years ago
  I am having the same issue and seem to be going around in circles to find my handset contract to see how long is left. Can you help please?
billymac2004
Joining in
2 years ago
I have the same issue and would appreciate the information previously provided.
- Zach_R
  Forum Team (Retired)
  2 years ago
  Hi billymac2004,
  
  Thank you for your post and welcome to our community forums. We're here to help.
  
  I'm sorry to hear that you're having some trouble getting further details on your handset loan agreement. Have you followed all of the advice detailed here which explains how to go about accessing the credit agreement?
  
  Thanks,
  - billymac2004
    Joining in
    2 years ago
    Unfortunately I don't have the contract details as the original emails have been deleted. Any help on how to access that would be gratefully received or a contact number so I can speak to someone or get the contract emails resent.
JillyB
Tuning in
2 years ago
I am having the same issue and seem to be going around in circles to find my handset contract to see how long is left. Can you help please?

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Handset contract expiry

13 Replies

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