Forum Discussion

gabzy's avatar
gabzy
Joining in
6 months ago

Credit Agreement Details for Old Handset

Hi,

I'd like to find out if I've got an existing loan agreement with Virgin Mobile as I am still paying for a handset (Samsung S20 FE) I've had since 2020, and since the O2 move last year, I'm certain I've finished the payments for that device. I'm on a Sim only deal, but I'm still getting direct debits for the device. 

I've just got off live chat with O2 and they said to me that they didn't have access to my old credit loan agreements, so I was wondering if I could get any help into finding the agreement details so I could stop the direct debits for a device I'm sure I've fully paid for. 

credit loan agreement
direct debit for old device
handset loan agreement
handset payment
virgin o2
virgin o2 switch
  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    6 months ago

    Hi gabzy, thank you for your post.

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    5 months ago

    Hi gabzy, thank you for speaking to us via private message.

    If you have any further queries, please don't hesitate to contact us.

    Regards,
    Daniel