Forum Discussion

marcrogers's avatar
marcrogers
Joining in
8 months ago

Credit Agreement - Security Key and Reference Number

Hi

My SIM cards have all moved to O2 but I still have one handset with Virgin Mobile. I have lost my credit agreement reference number and the security key needed to pay off and view how much is left of the credit agreement.

Is there ANY way to retrieve the key/credit agreement number? Live Chat has been unhelpful with this issue.

Thanks,

Marc

  • Hi Marc 👋 Welcome to the community forum! Thank you for posting to let us know about your concerns with accessing your credit agreement information. 

    We will need to confirm a few details via PM so we can re-send this information back out to you.

    You can then access the portal via 👉 Loan agreement portal

    I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

    • Bex1984's avatar
      Bex1984
      Joining in

      Hi Molly

       

      im having the same problem trying to find my

      details to login to the portal. Please could you pm me too to try and sort them. 

      thank you 

      • Molly_T's avatar
        Molly_T
        Forum Team

        Hi Bex1984 👋

        Thank you for joining the thread and posting! Sorry to hear you also need some help in accessing the portal. 
        I will send you a PM now to confirm the details needed so I can help re-send any login information via email. 

        You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

        Wishing you all the best. 🌞
         

  • I also need some help locating the agreement information.. can you supply me with mine?

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Hi there Lhall80 

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry that you are facing this issue and unable to locate your credit agreement, let me get a private message sent across and we will take a look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.