Forum Discussion

Kirsty7012's avatar
Kirsty7012
Settling in
14 days ago

your Netflix account has been suspended

After being hacked and Vm unable to sort I resolved with Netflix directly last week.

Today I have received an email from both VM and Netflix to say your Netflix account has been suspended and that vm has been removed as the payment option for Netflix. 

I am fed up of having to spend hours with cs who pass from pillar to post and just say wait for us to resolve. I understand a case was raised for the initial issue but I called back to advise them to close the case. Please help!

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    14 days ago

    Hello Kirsty7012.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with your Netflix account being suspended.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L
     

    • Beth_G's avatar
      Beth_G
      Forum Team
      3 hours ago

      Hi johlyn

      Thanks for your post, welcome to the Community Forums.

      I'm sorry to hear you're also experiencing this issue. I can take a look.

      I've dropped you a private message.

      Thanks,